Will I be charged to enquire about engaging a Tutor?
Our service to you is complimentary, we will source for suitable Tutors until you are satisfied. Fees will be charged to Tutors.
What are the different types of Tutors available?
|Part-Time Tutors:||Tutors who are still schooling or working.|
|Full-Time Tutors:||Tutors who only teach as a profession. They often have more teaching experience and are more committed.|
|School Teachers:||Tutors who are current/ ex-school teachers either from MOE or private and international schools. These Tutors tend to be more updated on the current education syllabus. They also charge a higher rate compared to the others.|
Can I postpone the lesson date and timings?
Yes. All postponements must be made at least 24 hours in advance, except for special cases (such as medical emergencies). To postpone the first lesson, please inform STEPS Tutor via phone call at +65 8926 8421 (Mondays to Sundays 9 am-6 pm). You will receive a confirmation SMS upon your request.
Any changes in date and time after the first lesson can be made directly with tutor. However, failure to inform STEPS Tutor at least 24 hours in advance will incur a 50% charge of the lesson’s total fee.
Can I terminate the lesson if the Tutor is not suitable?
Yes. You may request to change the Tutor after the first lesson.
Inform us via phone call or whatsapp at +65 8926 8421 (Mondays to Sundays 9am-6pm) at least 24 hours in advance before the next lesson and provide us your receipt. Please settle the full payment directly with us.
Do note that once the assignment is confirmed with the tutor, you shall complete one full lesson before you can request a change of tutor or terminate the tuition. If you change your mind before the 1 st lesson commences, the fee for the first lesson may be charged as an administrative fee.
What are the rates?
Refer to the following table for the tuition rates.
We want to hear from you. Please do not hesitate to call us at +65 8926 8421 (Mondays to Sundays 9am-6pm) to allow us to understand your needs.
|Level||Part-Time Tutor||Full-Time Tutor||School Teachers|